Privacy Policy
Last Updated: February 1, 2025
VendGros Canada Inc. (“Vendgros,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Platform”).
By using our Platform, you consent to the practices described in this Privacy Policy. Please read this policy carefully.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide, including:
- Account Information: Name, email address, phone number, password, and business information when you register
- Profile Information: Business name, address, description, logo, and other details you add to your profile
- Transaction Information: Purchase history, payment details, pickup locations, and order information
- Communications: Messages sent through our platform, customer support inquiries, and feedback
- Verification Information: Canadian phone number and postal code for account verification
1.2 Information Collected Automatically
When you use our Platform, we automatically collect:
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Information: Pages visited, features used, search queries, click patterns, and time spent on the Platform
- Location Information: General location based on IP address; precise location only if you grant permission
- Log Data: IP address, access times, referring URLs, and system activity
1.3 Information from Third Parties
We may receive information from:
- Payment processors regarding transaction status
- Social media platforms if you choose to link accounts
2. How We Use Your Information
We use your information to:
2.1 Provide Our Services
- Create and manage your account
- Process transactions and payments
- Facilitate communication between Buyers and Sellers
- Verify user phone numbers and postal codes
- Provide customer support
2.2 Improve Our Platform
- Analyze usage patterns and trends
- Develop new features and services
- Personalize your experience
- Conduct research and analytics
2.3 Protect Our Community
- Detect and prevent fraud, abuse, and security threats
- Enforce our Terms of Service and policies
- Verify user identities
- Resolve disputes
2.4 Communicate With You
- Send transactional notifications (order confirmations, pickup updates)
- Provide customer support responses
- Send promotional communications (with your consent)
- Share important updates about our services
2.5 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and government inquiries
- Protect our legal rights and interests
3. How We Share Your Information
3.1 With Other Users
To facilitate transactions, we share relevant information between Buyers and Sellers, including business names, contact information, and transaction details necessary to complete orders.
3.2 With Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Cloud hosting providers
- Analytics services
- Customer support tools
- Email service providers
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
3.3 For Legal Reasons
We may disclose information when required by law, to respond to legal process, to protect our rights, or to protect the safety of our users or the public.
3.4 Business Transfers
If Vendgros is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
3.5 With Your Consent
We may share information for other purposes with your explicit consent.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand how you use our Platform
- Provide personalized content
- Analyze Platform performance
For detailed information, please see our Cookie Policy.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When you close your account, we will delete or anonymize your information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.
6. Your Rights and Choices
6.1 Access and Correction
You can access and update most of your account information through your account settings. For other requests, contact us at support@vendgros.ca.
6.2 Data Portability
You may request a copy of your personal data in a portable format.
6.3 Deletion
You may request deletion of your account and personal data. Note that some information may be retained as required by law or for legitimate business purposes.
6.4 Marketing Communications
You can opt out of promotional emails by clicking “unsubscribe” in any marketing email or adjusting your notification settings. You will continue to receive transactional communications.
6.5 Cookies
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure payment processing
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with applicable law.
9. Children’s Privacy
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
10. Canadian Privacy Law
Vendgros complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. As a Canadian resident, you have rights under these laws regarding your personal information.
Your Rights Under PIPEDA
- Access your personal information held by us
- Challenge the accuracy and completeness of your information
- Withdraw consent to collection, use, or disclosure (subject to legal limitations)
- File a complaint with the Office of the Privacy Commissioner of Canada
11. Quebec Privacy Law
If you are a Quebec resident, you have additional rights under Quebec’s Act respecting the protection of personal information in the private sector and Law 25, including:
- Right to data portability
- Right to de-indexing (right to be forgotten)
- Right to information about automated decision-making
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform and updating the “Last Updated” date. Your continued use of the Platform after changes become effective constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
VendGros Canada Inc.
Montreal, Quebec, Canada
Email: support@vendgros.ca
For complaints that we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada.